Humibakt Africa Limited

Privacy Policy

Last updated: 23 September 2026

Humibakt Africa Limited respects your privacy. This policy explains how we handle personal data when you visit humibakt.africa, contact us, use our WhatsApp channel, register for training, or buy our products.

Data we collect

We may collect your name, telephone number, email address, county, sub-county, delivery details, order and payment information, messages you send to us, marketing consent, and basic website usage information.

How we use your data

We use personal data to answer enquiries, create and manage customer or lead records, process orders and delivery, provide product support, prevent fraud, meet legal and tax obligations, and—where you have agreed—send information about free farmer training and other relevant Humibakt updates.

WhatsApp and Meta services

When you contact us through WhatsApp or a Meta advertisement, your message and contact details may be processed by Meta Platforms and connected to our Odoo customer relationship system so our team can respond and follow up. We do not sell your personal data.

Website analytics

If you allow analytics, we use PostHog to measure visits, traffic sources, page paths, scroll depth, clicks, video engagement and website performance. Session recordings may be used to understand usability problems. Form fields and their contents are masked, sensitive form areas are not recorded, and we do not send names, telephone numbers, email addresses or enquiry text to PostHog. You can change your choice at any time using the “Privacy choices” button on the website.

Legal basis and marketing choices

We process data as needed to respond to your request, perform a contract, comply with law, pursue legitimate business interests, or on the basis of consent. You may withdraw marketing consent at any time by replying STOP on WhatsApp or contacting us. Service messages needed for an order may still be sent.

Sharing and retention

We share data only with service providers and partners needed to operate our business, such as Odoo, Meta/WhatsApp, payment providers, couriers, hosting providers, and authorised local representatives. We retain data only as long as necessary for the purposes above and for applicable Kenyan legal, accounting, and tax requirements.

Security and international processing

We use reasonable organisational and technical safeguards. Some service providers may process data outside Kenya; where this happens, we use appropriate contractual and security measures.

Your rights

Subject to Kenyan data protection law, you may ask to access, correct, delete, restrict, or object to the processing of your personal data, and may withdraw consent. You may also complain to the Office of the Data Protection Commissioner of Kenya.

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